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Great Totham Primary School

Enjoy Respect Achieve

admin@greattotham.essex.sch.uk

01621 891091

Headteacher: Miss S Vass

Dealing with issues

Whilst we hope that your child's time in school is always happy, at Great Totham we work with 'real-life' and know that issues can arise, some of which we can help you solve, some of which we may be able to help you manage, others of which we can listen to.

If you are concerned about your child there are a number of things we can help with:

Firstly, please talk to your child's class teacher to share these concerns. At this point the class teacher is usually able to resolve most issues however, if required, may seek support from a senior member of staff (e.g. Phase Leader, SENCo, Deputy Head Teacher or Head Teacher) or in-school family support team. The effectiveness of dealing with concerns is far greater if both school and home work together.

Members of the Family Support Team are available in school daily to discuss any welfare concerns can be contacted via telephone on extension 224.

If you are not happy that any concerns or issues are being dealt with then you may choose to refer them to a senior member of staff.

 

If you feel that a matter has not been successfully resolved and remain dissatisfied and wish to take the matter further please refer to our complaints procedure on the policies page.